We support the following mobile devices:

As well as the following computer operating systems:

For best results on both desktop and mobile, we recommend using Google Chrome or Safari.

If you encounter any difficulties accessing Moves, please email [email protected] so we can assist you.

If you encounter an error, this is usually due to either the bank not being supported by Plaid, or the bank is performing maintenance to its online system that prevents the connection.

When this happens, please wait and try again later. If you encounter the issue consistently, please email us at [email protected].

No, we don’t have any sort of interaction with Equifax or TransUnion. We do not check your credit with them, or report your financial activities with us back to them.

We use the read-only information sent via Plaid to assess whether to issue you a loan. We will never sell your information, and we cannot change it – see our Legal page for more information.

AIR – Fixed rate per year. This interest, prorated weekly, will be compounded and added to outstanding principal each week.

APR – This is the interest rate for a whole year (annualized) including applicable fees such as service charge, loan origination fees or administrative fees when applicable.

They might sound similar, and in some cases they might be the same number, but they are different. On a short-term loan, the interest rate might be much smaller than APR. Why? Because the loan will be paid off in a few weeks, not over a year.

Moves will always be up front about the fees, rates, and terms for our loans. Always read the fine print of your loan agreement, and if you are unsure about the terms and conditions, please ask!

We do not think so. In fact, we believe our rates are among the best for unsecured loans. If you find better rates, please let us know so we can improve our offerings.

But don’t just take our word for it; here’s what one of our satisfied customers told us:

“Money Market or Cash Money? They have a 40% interest rate on their loans. So, Moves is better than them. When a company has a low interest rate, I see them as a good selling point and more people will be attracted to it because people want to pay less money back. So I think that’s why Moves will be a good company for people to get money from.”

– Ali, Uber Driver, Toronto

If you’re applying for a loan and your bank account shows a regular history of non-sufficient fund (NSF) charges, we may use that to determine whether or not to lend you money.

If you borrow money from Moves and there are non-sufficient funds in your account when we attempt to make an auto-withdrawal, we will absorb the fee charged by our bank, and your bank will also charge you a fee, which you have to pay yourself.

We’ll then follow up with an email to work something out with you to get your repayments back on track. On-time repayments enable you to build your financial reputation with Moves, which will have future financial products that a traditional bank might not be willing to offer you – so we encourage you to keep up with your payments to take advantage of that.

We understand life doesn’t always work out as planned. If you’re not able to make your repayments, please email us at [email protected] and we’ll work with you to figure something out.

You can have one loan at a time.

The funds will be automatically deposited into your bank account.